Microsoft blames Delta for its struggle to recover from global cyber outage

7/8/2024 11:20

        Microsoft blamed Delta Air Lines on Tuesday for its dayslong struggle to recover from a global cyber outage that led it to cancel more than 6,000 flights.
        
        A software update last month by global cybersecurity firm CrowdStrike triggered system problems for Microsoft customers, including many airlines. But disruptions subsided the next day at other major U.S. carriers while persisting at Delta.
        
        Microsoft said its preliminary review suggested that Delta, unlike its competitors, apparently had not modernized its IT infrastructure.
        
        Delta, however, said it has invested billions of dollars in IT capital expenditures since 2016, in addition to the billions it spends every year in IT operating costs.
        
        A company spokesperson said, "Delta has a long track record of investing in safe, reliable and elevated service for our customers and employees."
        
        The flight disruptions stranded hundreds of thousands of travelers and are estimated to cost the Atlanta-based airline $500 million. Delta is also facing an investigation from the U.S. Transportation Department for the disruptions.